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Seen Education – Privacy Policy

1. Our Commitment

Seen Education is committed to protecting the privacy of its Clients and End Users. We collect and process Personal Data only to deliver and improve our educational services, including Seen Reading, Seen Arabic, and Seen Assessment.

2. Who We Are

Seen Education provides digital learning platforms and acts primarily as a Data Processor, while schools and institutions (Clients) act as Data Controllers responsible for defining how data is used.

3. Data We Collect

We collect only the data necessary to operate our services, including:

  • Account data (name, email, role)
  • Learning and assessment data (progress, results, activity)
  • Communication data (messages, support requests)
  • Technical data (device, IP, usage logs)

4. How We Use Data

We use Personal Data to:

  • Deliver and manage our services
  • Track learning progress and performance
  • Improve user experience and platform functionality
  • Communicate with users and institutions
  • Ensure security and comply with legal obligations

5. Data Sharing

We may share data with:

  • Schools and authorized educators
  • Trusted service providers (hosting, analytics)
  • Authorities when required by law

We do not sell personal data.

6. Data Security & Retention

We protect data using secure infrastructure, encryption, and access controls.
Data is retained only as long as necessary to provide services or comply with legal requirements.

7. AI & Analytics Usage

We use analytics and AI to:

  • Improve learning outcomes
  • Provide insights and recommendations

We ensure:

  • Data is minimized and often aggregated
  • Human oversight in critical decisions
  • No misuse of Personal Data for unrelated purposes

8. Multi-Tenant Data Protection

Seen Education operates a secure multi-tenant system where:

  • Each institution’s data is isolated
  • Access is restricted to authorized users only
  • Strong controls prevent cross-organization data access

9. Assessment Data Integrity

We ensure:

  • Accurate and secure storage of assessment results
  • Protection against tampering or unauthorized changes
  • Transparent and fair use of performance data

Institutions retain full control over academic decisions.

10. User Rights

Users may have the right to:

  • Access, correct, or delete their data
  • Object to or restrict processing

Requests can be directed to the institution or Seen Education.

11. Children’s Privacy

Our services are used under institutional supervision. Schools are responsible for obtaining parental consent where required.

12. Contact

For any privacy-related inquiries:

📧 Contact@seeneducation.com